Job Description
We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
We are currently looking for a Quality Analyst to our project.
Responsibilities:
● Monitors all interactions and ensures accuracy of the output
● Coordinates and facilitates call calibration/training sessions for vendor QA partners
● Trained and certify new IQA/VQAs
● Publishes quality trends, feedback and improvement / enhancement reports
● Deal tactfully and courteously with clients
● Produce Quality reports and dashboards such as TNI, Pareto etc.
● Drive process improvement and ensure process compliance
● Contribute to the development of the short and long term goals of the process
● Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
Ready to Apply?
Take the next step in your AI career. Submit your application to Tech Mahindra Business Process Services today.
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