Quality Analyst

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Duties and responsibilities

▪ Listen and rate conversations held between our team members and customers against quality standards.
▪ Analyse the observations gathered and effectively provide feedback to the team members and their managers on the quality of their performance.
▪ The QA is also expected to be the point of contact and subject matter expert for specific campaigns wherein you will liaise with department heads and clients ...