Job Description
- RESPONSIBILITIES:
- Ø Responsible
for responding to customer inquiries and complaints regarding company records,
billings, contract renewals, and supply returns. - Ø Answers
and initiates a variety of real -time inbound and outbound voice -based
communications in English or other languages to support customer
care. - Ø Responsible
for activities involving quality assurance and compliance with applicable
regulatory requirements. - Ø Monitor
customer service interactions as well as representative adherence to policy /
practice as input for training purposes. - Ø Directs
and/or manages all activities associated with Call Center operations.
- Ø
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