Quality Analyst

Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).

#Immediate joiners preferred

Skills Required-

-1 year on paper experience as a #QA.

- Conduct #qualityaudits, #callmonitoring #feedback sessions and #rootcauseanalysis to identify areas for improvement.

- Preferred US, UK BFSI , Cards and dispute domain

- Perform #callcalibration exercises to ensure consistency among team members' performance.

- Utilize QC tools such as #7QC, #SixSigma methodologies, and quality tools to drive process improvements.

- Provide feedback to team members on their performance and suggest training or coaching where necessary.

- Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.