Quality Analyst

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

• Major Responsibilities:
• Principal Accountabilities:

o     Monitor, evaluate and score inbound or outbound calls against established quality assurance instruments and standards

o     Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards

o     Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools

o     Ensures the call center agents adhere ...