Job Description
Join Our Team as a Call Center Quality Analyst
Are you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards
What You'll Do:
Monitor and evaluate call center interactions to ensure quality and compliance
Provide actionable feedback to agents for performance improvement
Analyze trends and identify areas for process enhancement
Collaborate with teams to implement quality initiatives that boost customer satisfaction
What We're Looking For:
Minimum 6 months experience as a Quality Analyst (Call Center) in sales accounts
Strong analytical and communication skills
Keen attention to detail and ability to provide constructive feedback
Proactive mindset with a passion for excellence
Knowledgeable in MS Excel (Pareto chart, Pivot tables, formulas)
Can start immediately
Amenable to work onsite (Paseo de ...
Are you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards
What You'll Do:
Monitor and evaluate call center interactions to ensure quality and compliance
Provide actionable feedback to agents for performance improvement
Analyze trends and identify areas for process enhancement
Collaborate with teams to implement quality initiatives that boost customer satisfaction
What We're Looking For:
Minimum 6 months experience as a Quality Analyst (Call Center) in sales accounts
Strong analytical and communication skills
Keen attention to detail and ability to provide constructive feedback
Proactive mindset with a passion for excellence
Knowledgeable in MS Excel (Pareto chart, Pivot tables, formulas)
Can start immediately
Amenable to work onsite (Paseo de ...
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