Quality Analyst - Inside Sales

About MediBuddy:

MediBuddy is India's leading digital healthcare platform offering 24x7 access to quality healthcare across India. Our Inside Sales team plays a crucial role in connecting patients with the right medical services. We are seeking a driven and detail-oriented Quality Analyst to ensure that every sales conversation is impactful, empathetic, and aligned with business goals.

Key Responsibilities:

Call Auditing & Feedback

●Audit inbound and outbound sales calls across multiple verticals.

●Evaluate calls based on predefined quality parameters (communication, product knowledge, empathy, adherence to script, closure, etc.).

●Identify gaps in conversations and provide structured, actionable feedback to improve agent performance.

●Maintain regular feedback logs and share them with relevant stakeholders.

Insights...