Job Description
Monitor and evaluate customer interactions (calls/chats/emails)
Ensure adherence to quality standards, SOPs & compliance
Prepare quality reports and share feedback with agents
Conduct calibration sessions and support process improvement
Identify gaps and recommend corrective actions.
Education
Bachelor of Social Work (B.S.W), Bachelor of Commerce (B.Com), Bachelor of Architecture (B.Arch), Graduate Diploma, Bachelor Of Pharmacy (B.Pharm), Bachelor of Business Administration (B.B.A), Bachelor Of Computer Application (B.C.A), Bachelor of Arts (B.A), Bachelor in Hotel Management (B.H.M), Bachelor of Education (B.Ed), Bachelor of Science (B.Sc)
Skills Required
Quality Analysis, Good Communcation, Call Monitoring, Analytical Skill, Auditing
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