Quality Analyst

Key Responsibilities:

Work Audit and Quality Assurance:

• Regularly audit team workflows, processes, and outputs to ensure adherence to company policies and standards.
• Identify gaps, inefficiencies, or errors in work processes and provide actionable feedback.
• Develop and maintain an audit checklist and documentation for transparency and accountability.
• Collaborate with teams to implement corrective actions and process improvements.

Performance Monitoring and Reporting:

• Generate detailed reports on audit findings, training outcomes, and compliance issues.
• Present recommendations to management for enhancing team productivity and quality.

Compliance and Standardization:

• Ensure all audit programs and work processes align with organizational policies and legal regulations.
• Standardize operating procedures and ensure emplo...