Job Description
Job Description: QA Engineer Experience Level : Associate Work Experience (years) 2 - 6 Years Education : Bachelor's Degree CTC- up to 6 LPA location- Gurgaon Roles and Responsibilities:
- Develop and maintain internal support and call center quality standards
- Review a subset of sales agents' interactions (calls, emails, chats, etc.)
- Provide meaningful and constructive feedback on evaluations
- Discuss and explain feedback with agents in regular meetings
- Create strategies to improve support KPIs
- Assist agents in enhancing their performance through specific guidance and ongoing support
- Identify training and onboarding needs and initiate related projects
- Generate reports that reflect support performance
- Report the support team's performance to senior management
- Participate in calibration sessions to ensure consistency in internal evalua...
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