Quality Analyst - German Speaker

Quality Analyst

Job Description:

The Quality Analyst will provide support enabling Operations delivery against the agreed standards and business requirements. The Quality Analyst will also drive the required knowledge, skills and attitude of Reps to achieve agreed Quality SLA’s.

The Quality Analyst must monitor, evaluate, council and document employee’s quality performance and provide coaching assistance as needed to meet goals and expectations.

The Quality Analyst will work closely with the management (TL / RM) to support and drive Quality results of the team / market.

The Quality Analyst will be an integral contributor, working within and promoting the Covalen Essence Pillars: Performance Gurus, Client Co-Creators and Excellence Designers.

Duties and Responsibilities:

•Monitors and enhances employee performance through coaching on quality and the market specific requirements.

•Monitors and enhances Rep performance th...