Quality Analyst - Customer Support

Job Summary

ChefKart is looking for a detail-oriented Support Quality Analyst to monitor, evaluate, and improve service quality across operations. The role involves auditing processes, analyzing data, identifying gaps, and working closely with operations and support teams to ensure consistent service excellence and customer satisfaction.

Key Responsibilities

• Monitor and evaluate service quality across operations, customer interactions, and delivery processes
• Conduct regular audits and quality checks as per defined SOPs
• Identify gaps, trends, and root causes impacting service quality
• Prepare detailed quality reports, dashboards, and improvement insights
• Work closely with operations, customer support, and training teams to implement corrective actions
• Recommend process improvements to enhance efficiency and customer experience
• Ensure compliance with internal qualit...