Job Description
Job Title: Quality Analyst – Customer Service
Department: Customer Service
Location: Verdant-84 (Pune)
Employment Type: Full-Time
About the Role
We are looking for a detail-oriented and customer-focuse d Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels - email, chat, voice, and social media - to ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment.
Key Responsibilities
Monitor and evaluate the quality of customer interactions (calls, chats, and emails) handled by customer service representatives.
Develop and maintain quality monitoring forms, scorecards, and performance metrics.
Provide constructive feedback and coaching to agents to enhance service quality and cu...
Department: Customer Service
Location: Verdant-84 (Pune)
Employment Type: Full-Time
About the Role
We are looking for a detail-oriented and customer-focuse d Quality Analyst (QA) to join our customer service team. The QA will be responsible for monitoring, evaluating, and improving the quality of customer interactions across all channels - email, chat, voice, and social media - to ensure an exceptional experience for our customers. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and a keen eye for process improvement within an e-commerce environment.
Key Responsibilities
Monitor and evaluate the quality of customer interactions (calls, chats, and emails) handled by customer service representatives.
Develop and maintain quality monitoring forms, scorecards, and performance metrics.
Provide constructive feedback and coaching to agents to enhance service quality and cu...
Ready to Apply?
Take the next step in your AI career. Submit your application to PALMONAS today.
Submit Application