Quality Analyst - Call Center Performance (Graveyard Shift)

A leading call center solution provider is seeking a Quality Analyst to evaluate call quality and ensure compliance with client standards. The ideal candidate will monitor calls, generate quality metric reports, and train new hires. Candidates should have at least one year of experience in quality analysis or call center roles, alongside strong communication and interpersonal skills. The position may require working on a graveyard shift and occasional travel. Join a dynamic team dedicated to excellence in customer service.
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