Job Description

Cagayan de Oro City, Philippines | Posted on 04/04/2024

  • Shift Schedule 8AM to 5PM Eastern Time (Wed-Thur Off)
  • Country Philippines

Job Description

  • Conduct thorough quality assurance assessments of processes and transactions to ensure accuracy, compliance, and adherence to company policies and industry regulations.
  • Develop and implement quality assurance strategies, policies, and procedures to improve overall performance and efficiency within the financial account BPO.
  • Analyze data and metrics to identify trends, patterns, and areas for improvement in service quality and operational processes.
  • Collaborate with cross-functional teams to address quality-related issues, provide recommendations, and implement corrective actions.
  • Provide timely and constructive feedback to team members regarding performance, compliance, and quality standards.
  • Monitor and evaluate customer interactio...

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