Job Description
Join a high-impact Quality Assurance team that safeguards operational excellence across Lending Operations. Collaborate with front, middle, and back office partners to elevate accuracy, timeliness, and client outcomes. Advance your career by driving process improvements, automation, and training that strengthen our control environment.
As a Senior Quality Assurance Specialist within Lending Operations Quality Assurance, you review and validate customer files and transactions against defined criteria to ensure SLA adherence and accurate reporting. You analyze error impacts, escalate risks, and maintain audit-ready records and metrics to inform decision-making. You collaborate across functions to enhance processes, support automation initiatives, and deliver training to raise QA standards.
Job Responsibilities
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