Job Description

Hiring: Quality Analyst – AR Calling (US Healthcare Process)

Location: Kolkata, India
Salary: Up to ₹60,000 per month
Shift: 5:30 PM – 2:30 AM / 6:00 PM – 3:00 AM
Week Off: Fixed Saturday & Sunday
Gender: Male candidates only

Key Responsibilities:

  • Audit AR Calling calls to ensure accuracy and process compliance.

  • Identify errors, gaps, and improvement areas.

  • Provide feedback and guide agents on performance improvement.

  • Maintain daily/weekly quality reports and audit summaries.

  • Participate in calibration sessions and support refresher training.

  • Ensure adherence to HIPAA, call scripts, and quality standards.

  • Work with Operations to implement corrective actions and improve overall quality.


    • Requirements

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