QA Team Lead

Position: Lead Vendor Quality Assurance Analyst

Practice: Health and Welfare Operations

Job Title: Lead Vendor Quality Assurance Analyst ( Carrier Operations)

Reporting To: QA Manager

Experience: 5+ Years

Job Overview:

The Lead Vendor Quality Assurance Analyst (Carrier Operations) is responsible for overseeing carrier file quality assurance activities within the delivery of health and welfare benefits administration. The role combines hands-on domain expertise with team leadership, ensuring that carrier flat files, including ANSI and HIPAA 834 files, are validated accurately, consistently, and in compliance with carrier requirements before transmission.

The Lead serves as the primary quality owner for carrier operations, managing analysts, driving defect reduction initiatives, and ensuring operational readiness in...