Job Description

Confidential Search is seeking an experienced Quality Assurance leader in Kuala Lumpur, Malaysia, to enhance service quality and operational excellence across global Customer Service operations. The successful candidate will manage a team of Quality Analysts and be responsible for driving initiatives that focus on customer experience improvements and operational efficiency.

This role encompasses the transformation of quality assurance into a strategic business partner, ensuring quality standards are consistently met and providing actionable insights from quality metrics.

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