Job Description
Position: QA Executive
Location: Islamabad
Project: JazzCash
Company: Abacus Consulting
Deadline to Apply: 20 February 2026
Experience Required: Minimum 3 years (including 1 year in a QA/Operations leadership role)
About the Role
Abacus Consulting is hiring a QA Executive for its Islamabad-based JazzCash project. The role focuses on ensuring service quality while strengthening agent capabilities through performance monitoring, coaching, and targeted training interventions.
Key Responsibilities
- Monitor and evaluate agent performance through call/chat audits and quality assessments
- Provide structured feedback and coaching to improve individual and team performance
- Identify performance gaps and develop Performance Improvement Plans (PIPs)
- Design and deliver training programs for new hires and existing employees
- Conduct refresher sessions to address recurring quality and skill gaps
- Develop and m...
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