Job Description

We are looking for a QA Analyst with experience in Contact Centre platforms , focusing on testing customer interaction flows, IVR, and backend integrations.

Must Have

  • Proven experience as a QA Analyst in Contact Centre environments
  • Hands-on experience with Genesys platforms and/or IVR call flows and routing logic
  • Experience with functional, regression, and UAT testing
  • Understanding of contact centre integrations and data flows

Nice to Have

  • API testing experience (Postman / REST) and Automation exposure (Selenium, Cypress, or similar)
  • Experience with cloud-based contact centre solutions

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