QA Developer

Job Description

• At least 2 years experience in QA (Quality Assurance) with React, React Native, JEST (Firebase, SQL experience also desirable)
• Write automated tests for automated testing for React Native (JEST etc)
• Help reproduce technical bugs/issues and ensure resolution of these.
• 50% of the time communicate with customers using our customer service messenger (live chat) to resolve technical issues and answer technical inquiries.
• Offer technical customer support to existing users of UTAK.
• Give feedback to tech team on how to improve the customer experience so the apps are more user friendly and reduce friction for customers.
• Help customers install and update software to the latest version on their own devices as well as find answers to hardware issues e.g. printers, barcode scanners, customer display screens.
• Liaise with the dev team about technical issues/bugs and anything that needs to be escalated. Take ...