Job Description

Position: Operations -Team Leader- HCM

Location: Eastwood, Quezon City

Salary: up to 42k package

Work set up: On-site

Work shift: Shifting

Your Day-to-Day

  • Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
  • Provide excellent customer service and identify client needs.
  • Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence.
  • Participate in proposal development for business opportunities.
  • Balance stakeholder priorities and ensure the team understands overall goals and deliverables.
  • Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.
  • Conduct root cause analyses and build corresponding action plans.
  • Coach associates to meet KPIs and performance metrics.
  • Manage team attrition...

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