Job Description

A technology solutions provider in Montreal is seeking a Manual QA Analyst to ensure quality during the rollout of their Google CCaaS contact center platform. This role involves executing manual test cases for IVR, validating integrations, and documenting findings. Candidates should have 1-3 years of experience in manual QA, ideally within contact centers or telecommunications, and familiarity with tools such as Jira. Strong attention to detail and problem-solving skills are essential. This position offers a chance to contribute to a pivotal transition from legacy systems.
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