Job Description
**Job Requisition ID #**
25WD94066
**Position Overview**
Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
**Responsibilities**
+ Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
+ Act as the customer liaison with engineering team
+ Research, verify, and document product defects
+ Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
+ Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
+ Excellent verbal and written...
25WD94066
**Position Overview**
Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Architecture, Engineer & Construction (AEC) cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
**Responsibilities**
+ Act as the dedicated support expert for Autodesk AEC cloud solutions in Customer Technical Success
+ Act as the customer liaison with engineering team
+ Research, verify, and document product defects
+ Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
+ Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
+ Excellent verbal and written...
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