Job Description
Position Overview
Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Forma and construction cloud solutions. This individual will work with the Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.
Responsibilities
Act as the dedicated support expert for Autodesk Forma and construction cloud solutions in Customer Technical Success
Act as the customer liaison with engineering team
Research, verify, and document product defects
Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
Excellent verbal and wr...
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