PSD Team Manager

About Us At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday. Responsibilities
Conduct monthly auditing on team's calls in accordance to guidelines and SLA Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries Escalate the issues, needs and insights to Management when necessary Ensure prompt printing and mailing of collaterals/sending daily SMS in accordanc...