Protege Application Operation Centre

You will help customers by solving technical problems and providing timely support. You will also
analyze data and prepare monthly reports to be shared with clients, helping them understand
service performance and improvements. Good communication skills and a basic understanding of
our products are important for this role

Duties and responsibilities

• Provide technical support to customers through phone, email, or chat.
• Perform remote troubleshooting using diagnostic tools and relevant questions to identify technical issues.
• Escalate unresolved issues to the appropriate support personnel when necessary.
• Update and follow up on customer status and information promptly, in line with company guidelines.
• Collaborate with internal teams and departments to resolve customer inquiries and complaints effectively.
• Analyze and compile data related to customer interactions, technical issues, and support performance.