Job Description

  • System Implementation & Configuration:
    • Design, implement, and configure Proofpoint solutions (Email Protection, TAP, Data Loss Prevention, etc.) based on client requirements.
    • Collaborate with cross-functional teams to integrate Proofpoint solutions into existing customer environments.
    • Perform initial and ongoing system configurations and upgrades for Proofpoint platforms.
  • Troubleshooting & Support:
    • Provide expert troubleshooting and issue resolution for Proofpoint-related problems, including email delivery issues, false positives/negatives, and configuration errors.
    • Monitor system performance, identify potential issues, and proactively resolve any problems to ensure high availability and reliability.
    • Provide escalation support for complex or critical issues, coordinating with Proofpoint support when necessary.
  • Maintenance & Optimization:
    • Regularly review and optimize Proofpoint configu...

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