Job Description
Prompt Engineer for AI Voice Agents in Healthcare Provider Systems
Location: Remote India
Employment Type: FullTime
Key Responsibilities
- Design, test, and optimize prompts for AI-powered voice agents to improve call center workflows and patient experience.
- Inbound and outbound use cases for appointments scheduling and rescheduling, prescription refills, password resets, Patient surveys, Billing and several others
- Integrate conversational AI with call center systems (e.g., SIP, IVR, telephony, EHR/EMR).
- Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency.
- Develop reusable prompt frameworks tailored for healthcare and patient support scenarios (e.g., appointment scheduling, triage, billing inquiries).
- Work closely with engineers, data scientists, and product teams to refine LLM behavior...
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