Job Description
About Kleva
Kleva ) is an AI agent that automates debt collection. We're building intelligent systems that handle real customer conversations — not just chatbots.
About The Role
Your job is to make Kleva think better. You'll design and optimize the prompts that shape how Kleva interacts with customers, solves complex cases, and adapts to different scenarios.
Responsibilities
Design, test, and refine prompt architectures for diverse customer use cases
Analyze model outputs to improve accuracy, tone, and outcome success
Collaborate with engineers to productionize prompt workflows
Monitor and document prompt performance metrics
What We Actually Look For
Strong understanding of collections, lending, or financial services (BPO experience, fintech, credit ops, or call center management)
Comfort with LLMs beyond basic prompting: system prompts, few-shot learning, tool use, constraints, output validation
Spanish fluency. Most of our calls are in Spanish....
Kleva ) is an AI agent that automates debt collection. We're building intelligent systems that handle real customer conversations — not just chatbots.
About The Role
Your job is to make Kleva think better. You'll design and optimize the prompts that shape how Kleva interacts with customers, solves complex cases, and adapts to different scenarios.
Responsibilities
Design, test, and refine prompt architectures for diverse customer use cases
Analyze model outputs to improve accuracy, tone, and outcome success
Collaborate with engineers to productionize prompt workflows
Monitor and document prompt performance metrics
What We Actually Look For
Strong understanding of collections, lending, or financial services (BPO experience, fintech, credit ops, or call center management)
Comfort with LLMs beyond basic prompting: system prompts, few-shot learning, tool use, constraints, output validation
Spanish fluency. Most of our calls are in Spanish....
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