Project Support / Customer Service Advisor

Salary Range: £28,810 to £30,000 per annum, depending on experience

Location: Hemel Hempstead, HP2 7BE
Role Type: Permanent, Full-Time

Are you an enthusiastic and resilient individual with a passion for delivering exceptional customer service?

We’re looking for a dedicated Customer Service Advisor to join our team in Hemel Hempstead. In this crucial role, you’ll be the first point of contact for our customers and residents, handling phone calls, managing complaints, and ensuring all issues are addressed and solved.

Main Objectives of the Role:

• Answering incoming calls courteously and professionally, providing a positive first impression of our company
• Managing complaints from start to finish, ensuring a satisfactory process for all parties involved
• Providing daily reports and updates to the designated manager
• Transferring calls to the appropriate departments
• Accurately recording messages a...