Project Supervisor (CSR & Product Support SME)

The Project Supervisor (CSR & Product Support SME) serves as both an operational leader and Subject Matter Expert (SME) for CoDev's Customer Support and Product Support service offerings. This role is responsible for leading client-facing teams while partnering closely with Sales, Client Success, and Operations to support discovery calls, solution design, and operational excellence initiatives.

As the primary SME for Customer and Product Support, this individual represents CoDev during client consultations by providing industry expertise, recommending scalable support solutions, and helping position our capabilities to prospective and existing clients.

The ideal candidate has hands-on experience building and scaling customer support operations from the ground up. This candidate should be comfortable in engaging with executive stakeholders and can confidently advise clients on building or optimizing their customer support organization.

Key Resp...