Job Description
Designation-Project Owner / Service Delivery Operations Lead
(Managed Operations | Client-Facing Delivery Ownership, Production Control, SLA, Quality, Risk, and Team Leadership)
Role Positioning
This is not a coordinator role. ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.
Position SummaryARDEM is seeking a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.
The right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confiden...
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