Project Manager

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in‑app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real‑time behavioral data.

Customer.io is scaling quickly, and we’re investing in how work gets done across the company. We’re hiring a Project Manager to help deliver high‑impact initiatives that improve execution, increase efficiency, and support evolving business priorities.

About the role

Reporting to the Senior Operations Program Manager, this role sits within the Operations team and focuses on improving how we deliver work across functions. You’ll partner closely with Operations, People, and other teams to define scope, drive alignment, and ensure initiatives land with clear outcomes.

A consistent focus of this role will be automation and AI‑e...