Project Manager

The **Innovation & Governance team** is seeking a **Project Manager**to lead strategic initiatives that empower our global Customer Support organization with optimized processes, systems, and technologies. You'll serve as a key driver within our PMO function, managing complex cross-functional projects involving Salesforce enhancements, AI implementations, system integrations, and operational improvements that directly impact customer experience and support efficiency.* Lead end-to-end project lifecycle from intake and scoping through implementation and adoption for medium to large-scale Support initiatives.* Define clear problem statements, project objectives, scope, success metrics, and business requirements for new or enhanced capabilities.* Develop comprehensive project plans including timelines, resource allocation, risk mitigation strategies, and stakeholder communication plans.* Manage project intake processes, prioritization frameworks, and portfolio reporting for the Innovation...