Project Manager - Customer Case Management

• 12 months contract
• $1000-$1200$ per day inclusive of super
• Brisbane CBD, hybrid, 3 days per week onsite

We are seeking an experienced Project Manager to lead the enterprise discovery phase and initial delivery of a major, multi-domain Case Management transformation.

In this role, you will drive an enterprise-wide approach to customer case management, consolidating multiple distinct initiatives into a coordinated, scalable delivery model. Utilising Salesforce as the strategic platform, you will work collaboratively across business and technology teams to establish shared organisational standards, guardrails, and sequencing before scaled delivery begins.

Key Responsibilities

As the Delivery Lead for this foundational program, your day-to-day will involve:

*Lead a timeboxed discovery phase to baseline case management requirements across multiple business areas such as complaints and disputes.