Job Description

We’re looking for an experienced CRM Service Project Manager to lead service-related CRM transformation projects in an enterprise environment.


Work setup: Hybrid – Porto (2 days/week on-site)


Responsibilities:

  • Lead CRM service projects end-to-end: analysis, implementation, deployment, and hypercare
  • Coordinate global cross-functional teams and ensure scope, timeline, and quality are met
  • Assess Microsoft Dynamics service processes and define target processes in Salesforce Service Cloud
  • Translate business needs into user stories, functional specs, and acceptance criteria for agile delivery
  • Run agile ceremonies (Scrum/SAFe/Kanban) and manage backlog/sprints/work items in Azure DevOps
  • Facilitate workshops with business and technical stakeholders to gather requirements and drive decisions
  • Track and communicate project progress, risks, issues, dependencies, a...

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