Job Description
Junior Project Manager - BAU & Support Operations
Role Overview
We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.
Key Responsibilities (Mandatory)
Role Overview
We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role.
Key Responsibilities (Mandatory)
- Own BAU operations for assigned platforms/projects
- Manage support queues, prioritize incoming BAU queries and incidents
- Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence
- Act as the single point of contact for stakeholders, including senior executives
- Run daily/weekly BAU calls, status updates, and escalation management
- Prepare and share BAU dashboards, incident reports, and executive summaries
- Handle production issues, root cause coordination, and ...
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