Job Description
Key Responsibilities
Customer-Facing Projects
• Lead end-to-end execution of enterprise onboarding, WhatsApp rollouts, CRM/ERP/API integrations, and workflow deployments.
• Liaise between internal teams (Sales, CS, Product, Engineering) to meet customer milestones and success metrics.
• Build and manage project plans, timelines, risk logs, and stakeholder matrices.
• Serve as the main point of contact for clients regarding project scope, delivery timelines and expectations.
• Track and report implementation progress while ensuring accountability across functions.
Internal Strategic Projects
• Lead cross-functional initiatives such as new product module launches, compliance rollouts, internal tooling, and GTM process improvements.
• Define project scope, resource allocation, succes...
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