Project Manager - Analytics and Reporting

Overview

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Responsibilities

• Review the Statement of Work and contractual documentation, and ensure internal alignment before the project kickoff or during implementation
• Plan and conduct and sales/internal planning meeting (kickoff) to clarify scope, resource requirements, and identify risks and issues including timeline constraints.
• Plan and conduct a customer kickoff; if running a subproject, work with the program manager on this.
• Facilitate the gathering of requirements and obtain customer sig...