Job Description

Is this role right for you?

In this role you will:
  • Start to finish delivery of mission critical enhancements and initiatives

  • Plan and Manage Project deliveries of various initiatives and strategic projects.

  • Plan and Manage resource capacity plan.

  • Release planning, coordination and deployments in various environment (IST, UAT, Prod).

  • Identify and mitigate potential risks and issues like scope creep that could impact project or service delivery.

  • Develop and maintain critical project documentation such as diagrams, project plans, risk logs, and critical paths.

    • Services Delivery (ITSM)

  • Maintain product backlog and delivery roadmap items, ensuring alignment with business objectives.

  • Enhance and manage service dashboards using ServiceNow, tracking performance metrics and service delivery.

  • Facilitate continuous improvement efforts to enhance service delivery efficiency and productivi...

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