Job Description
Job Title: Project Delivery Manager - Operations
Job Type: Full-time – CST Time Zone (06:00pm to 03:00am)
About the Role:
We're seeking a high-performing and quality-driven Project Delivery Manager - Operations to lead operational delivery for U.S.-based client portfolios across retail, food chains, franchise operations, and other multi-location businesses. This role will be responsible for managing multiple teams, reviewing team output, driving operational excellence, and ensuring consistent achievement of KPIs, SLAs, quality standards, and client expectations in a fast-paced BPO environment.
Key Responsibilities:
Operations Delivery & Team Management
- Lead and manage multiple operational teams supporting a strategic, high-value U.S.-based client portfolio.
- Review team output, monitor daily delivery, and ensure work is completed accurately, timely, and in line with client expectations.
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