Job Description
Description
Under the Associate Manager's supervision, ensure end-to-end tracking of translation projects: collaborate with internal clients to establish their translation needs, ensure quick, efficient and error-free processing of requests, work closely with the Associate Manager to assign work in-house or to service providers, and offer excellent customer service.
Responsibilities
Process all translation, update and approval requests made through the request management tool (FlowFit); assist requestors as needed.Prepare projects/documents for use in our CAT tool (memoQ).Ensure package creation in memoQ.Work with internal clients to establish their needs, manage their expectations, and inform them of SLA and costs (as applicable).Assess requests, ensure they contain all required information, assign them to an internal team or a service provider according to workload, costs, budgets, and deadlines....
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