Project Coordinator, AI Operations

Key Responsibilities

• Manage the operational cadence of the AI Operations team, including sprint planning, backlog management, and new work intake.
• Draft and publish the team’s monthly newsletter, showcasing accomplishments and updates to stakeholders.
• Document projects and track wins to ensure visibility of progress and impact.
• Maintain and improve internal documentation systems (e.g., Confluence, Notion).
• Create visual and written reference materials (charts, summaries, process guides) to connect team work to organizational priorities.
• Standardize reporting and communication methods, including templates for status updates and progress reports.
• Collaborate cross-functionally with BPO and OMX partners to align deliverables and timelines.
• Support change management efforts to ensure updates and process improvements are well-communicated and adopted.

Qualificatio...