Job Description

  • Handling escalated issues from the service desk.
  • Performing basic network troubleshooting and diagnostics.
  • Assisting with the configuration and deployment of network devices.
  • Monitoring network performance and identifying potential issues.
  • Providing support for daily routine health checks of firewall and SD-WAN connectivity before banking hours begin.
  • Documenting all network configurations and changes.
  • Assisting in the implementation of network security measures.
  • Conducting initial analysis of network incidents and escalating as needed.
  • Supporting end users with network-related issues.
  • Providing onsite support for firewall and SD-WAN devices at store locations and offsite ATMs.
  • Scheduling regular maintenance visits to ensure optimal performance.
  • Responding promptly to onsite support requests.
  • Performing troubleshooting for firewall and SD-WAN devices.
  • Coordinatin...

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