Job Description

Job Description

Primary Responsibilities

This position is responsible for communications with internal and external clients. This would include acting as an advocate and facilitator for all clients; assist the Operations Manager with external customer service and support, scheduling and priorities to maintain service deadlines for all clients.

Specific Responsibilities

  • At all times, comply with SGS Code of Integrity and Professional Conduct
  • Communicate with internal and external clients (ex. clarifying client’s instructions and requirements, estimated turnaround time and notifications of missed turnaround dates, providing status reports, providing quotations, client information to laboratory, relaying information regarding methods, detection limits, scheme codes, etc.)
  • Assist Management or Sales staff with external customer service and support.
  • Accountable for the top line of sales through customer retent...

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