Programme Manager

This role oversees a collection of interrelated initiatives that collectively enable new capabilities, improved customer engagement, and more efficient fulfilment and service processes. The successful incumbent will operate at both strategic and execution levels, ensuring that priorities are translated into structured delivery with clear outcomes, financial discipline, and controlled risk. Primary Accountabilities 1. Enterprise Programme Direction Take ownership of a portfolio of linked initiatives with shared outcomes and dependencies Translate strategic intent into structured delivery plans, sequencing work across multiple teams Maintain a consolidated view of progress, milestones, constraints, and cross-programme impacts Guide delivery from early concept through to operational adoption and value tracking 2. Capability Enablement Coordinate initiatives that introduce or enhance customer interaction channels, transactional platforms, and operational support systems Oversee complex int...