Program Support Assistant

Summary The position will serve as the Program Support Assistant to the Post 9/11 Military2VA (M2VA) Case Management Program and the Vocational Rehabilitation Program. Responsibilities Incumbent serves as the initial point of contact to veterans, families, Health Care System personnel, representatives of community agencies, and other visitors who come to the M2VA and Vocational Rehabilitation Offices. Works closely with involved services for clarification of policy and planned implementation of regulatory requirements, and as appropriate shares such information with professional and clerical staff. Assembles and prepares various recurring reports of a statistical nature for Health Care System management. Receives and screens calls that come to the program offices as well as greeting walk-in and scheduled appointment Veterans within the programs. Determines what can be handled personally or must be directed to other staff. On own initiative is responsible for prioritizing calls/visits a...