Program Specialist

Summary The primary purpose of this position is to evaluate the productivity, effectiveness, and efficiency of program operations, as well as to analyze and resolve issues related to staffing and the performance of administrative support activities. The role involves developing and applying criteria to assess and forecast progress toward achieving programmatic or organizational goals and objectives. Responsibilities Duties include but are not limited to the following: Develops and maintains high CBOC customer satisfaction levels by ensuring performance meets or exceeds expectations. Work closely with healthcare team members, point of service contacts, and patient advocates to ensure services are easily obtained, meet customer requirements, and quickly resolve department internal and external short-term & long-term problems. Conducts Environment of Care (EOC) rounds and identifies systemic difficulties in resolving to maintain standards with the Joint Commission. Oversee internal space ...